Every person has the power to say Goodbye to the stress and frustration of regularly missing their targets and finally feel the relief of CONSISTENTLY hitting (or even exceeding) their targets and KPIs every month!
Starting in his early 20s as a direct sales person, Marc began specializing in lead generation, telesales and appointment setting. And with the help of mentors and his natural ability, quickly became recognized as a direct marketing and call center expert.
Over the past 35 years Marc has provided call center consulting and training services to a wide variety of B2B and B2C companies in Australia, Canada, Fiji, México, The Bahamas, United Kingdom and the United States of America.
With his worldwide experience managing call center teams who have won 3 Silver and 3 Gold ‘Ardy’ Awards, mentoring and coaching Call Center Managers and Team Leaders, and having owned a call center himself, Marc is well aware of the difficulties call centers face in consistently meeting their targets and KPIs.