Every person has the power to say Goodbye to the stress and frustration of regularly missing their targets and finally feel the relief of CONSISTENTLY hitting (or even exceeding) their targets and KPIs every month!
Starting in his early 20s as a direct sales person, Marc began specializing in lead generation, telesales and appointment setting. And with the help of mentors and his natural ability, quickly became recognized as a direct marketing and call center expert.
Over the past 35 years Marc has provided call center consulting and training services to a wide variety of B2B and B2C companies in Australia, Canada, Fiji, México, The Bahamas, United Kingdom and the United States of America.
With his worldwide experience managing call center teams who have won 3 Silver and 3 Gold ‘Ardy’ Awards, mentoring and coaching Call Center Managers and Team Leaders, and having owned a call center himself, Marc is well aware of the difficulties call centers face in consistently meeting their targets and KPIs.
HEAR ABOUT MARC’S JOURNEY…
CREATING AMAZING TEAM LEADERS BLOG
Finally say Goodbye to missing your monthly targets and KPIs with the new science of Team Leader Training.
15 Habits of Amazing Team Leaders
The 5 Pay Offs
Coachable Call Structure
WHAT PEOPLE HAVE TO SAY ABOUT WORKING WITH MARC…
Finally hitting our numbers! Now that our Team Leaders have the skills to lead their teams more effectively, we are hitting our numbers and going from strength to strength.
- Kevin Sharp | CEO
Marc's training is a mix of foundation and cutting edge modules allowing any company's training to be the very best in its field. It's easy to understand and has a proven track record with actual results. Results are what counts, nothing else!
- Matthew Saunders | Executive Manager, Sales Strategy
Marc is an outstanding Mentor who knows how to develop leaders to reach their potential. He is encouraging, supportive and his wise counsel in the nuances of leadership is second to none. I will always be grateful for his guidance in helping me achieve my goals, which allowed me to assist my staff achieve their goals.
- Julie Cox | Operations Manager
The training was invaluable! Marc coached and mentored me to get the best out of my team. I instantly liked him and the training provided was invaluable, and I looked forward to each session to learn more.